ACE USA has established the following guidelines for receiving credit for returned merchandise, shortages and damaged merchandise. We will strictly adhere to these rules and appreciate your cooperation. Please contact your sales representative if you need further assistance.
Please fill in below required information to submit your return request:Once your request is approved, you will be given a returned goods authorization (RGA) number, which will be clearly noted on each box of your return.
Ship returns to:
3812 Spenard Rd. #100
Anchorage, AK 99517
Before the merchandise is returned, remove all price tags (even on damaged merchandise) and mark any flaws or damaged areas. Make sure boxes, sleeves and all parts are returned with each item. Your account will be credited upon receipt of the merchandise in our warehouse and all conditions listed above have been met.
Merchandise returns/shortages/damages without an RGA number will be handled in three ways:
- No credit will be issued for damaged goods returned without RGA number.
- Merchandise in good condition received without an RGA number will be charged a 20% restocking fee.
- No credits will be issued for shortages or damages after 30 days of receipt of goods.